At Polaris Studios and Felix Cane Online, we are committed to respecting and protecting your privacy. This policy explains how we collect, use, disclose, and protect your personal information in line with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. What We Collect

We may collect personal information including:

  • Full name

  • Email address

  • Phone number

  • Billing and payment details

  • Emergency contact information

  • Health or fitness disclosures (where relevant)

  • Account login information (for online platforms)

  • Communication preferences

  • Usage data from our website or booking systems

2. How We Use Your Information

We collect this information to:

  • Register you for classes, courses, and memberships

  • Send you course updates, promotions, and studio news

  • Deliver digital content (e.g. online tutorials, video access)

  • Respond to your questions or requests

  • Improve our services and user experience

  • Meet legal or safety obligations

3. How We Protect Your Data

We store your information securely using encrypted systems and limit access to authorised staff only. We will never sell, rent, or trade your personal data to third parties.

If we use third-party platforms (e.g. booking software, email providers), we ensure they comply with relevant privacy standards and only use your data as needed to support your experience with us.

4. Sharing Your Data

We may disclose your information:

  • To service providers who assist in our operations (e.g. payment processors, email platforms)

  • If required by law or to protect the safety of our community

  • With your explicit consent

We do not send personal data overseas unless we are using a reputable international platform that adheres to data protection laws.

5. Access & Correction

You have the right to:

  • Access your personal data

  • Request a correction if it’s inaccurate, out of date, or incomplete

  • Opt out of marketing communications at any time

To do so, simply email us at: info@polarisstudios.com.au

6. Cookies & Website Tracking

Our website may use cookies to improve your browsing experience and gather analytics. You can disable cookies via your browser settings.

7. Policy Updates

We may update this Privacy Policy from time to time. The latest version will always be posted here on our website.

8. Contact Us

Have questions or concerns about your privacy?
You can reach us at: info@polarisstudios.com.au